This website,, is owned and operated by Tessa Rickard Nutritionist, 82 638 959 913. If you have any questions or need further information please contact:
Tessa Rickard
Postal Address: PO Box 6108 Frankston, 3199 Victoria

This document explains my Privacy Policy. It describes how I collect and manage your personal information when you interact with this site or use my services. I take this responsibility very seriously. If you have any questions or concerns about how your personal information is being handled, please do not hesitate to contact me. I comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act). I understand that visitors from the EU may access this site, so I also aim to comply with the General Data Protection Regulations (GDPR).


If you engage with me via this website, or choose to become my client I may ask to collect the following kinds of personal information from you, including:
– Name, role, occupation, address, email, mobile or phone number, fax number
– Information about your interests, requirements and products or services you may interested in
– Your opinion about future topics, products or services that may interest you
– Information about you collected at workshops, during consultations and at promotional events
– Information that allows me to tailor my content to your needs when you sign up for one of my webinars or promotional events


I may collect your personal information by various means including, contact forms, if you email me, newsletter subscriptions, free product opt ins, signing up for a seminar/webinar/event, in person at a seminar/webinar/event or through client engagement. I will use this information to respond to your enquiries and provide a service to you at your request, provide you with relevant news and updates about my services, improve this website and the services I provide. According to the statutes of the GDPR I will only collect your personal information if you have entered a contract with me through purchasing a product, opting in or have engaged my services through private consultations, a workshop or other event. Additionally, in the service of legitimate interests I will collect and use your information to maintain my client database and keep records of my clients for administration purposes.
Please be assured that I treat your personal information seriously and will only use it with your full awareness and consent, such as when you email me, tick a checkbox or fill in a form to provide me with information. You will always have the option to opt out of any email or marketing material.


I understand that some personal information is particularly sensitive, such as your personal health information. I will only collect sensitive information by methods that are reasonably secure, such as:
– Through my intake form in Simple Clinic when you book an appointment
– In a zoom consultation
- When you send me information in an email
– By telephone or face to face consultation

The reason I collect this information is to provide you with services you request such as Nutritional Medicine consultations and treatment plans. In order to provide you with the most appropriate treatment that is both safe and effective I require a comprehensive understanding of your health history, past & present medications, symptoms and family health history.
I am committed to securely storing and handling your sensitive information through my online client file system, Simple Clinic on my password protected computer. I do not collect sensitive information from children under the age of 18 without the presence of their parents/guardians or without their parent/guardians full consent. All information collected from minors is securely stored in accordance with this privacy policy.

Destruction Policy: All archived sensitive information is securely destroyed/deleted after 7 years.


As a Nutritionist I have professional regulations that require me to practice strict client confidentiality. You may choose not to provide your personal information however, if you choose not to provide me with your personal or sensitive information I may not be able to provide you with the services that you request.


If it happens that I have particular concerns about your health I will discuss it with you and with your consent I will contact your GP or another member of your treating team on your behalf, either in writing or over the phone. In order to provide you with services you have requested it is also necessary to share your personal details with some third party providers such as Metabolic Balance, a professional printer, my online prescription service, Australia Post or other couriers that may deliver products you have ordered. Additionally, from time to time the support team of my online client file system Simple Clinic or an IT specialist may be able to view your personal information while carrying out support tickets or maintenance of the website. Further, any employees I hire may have access to your treatment file as they assist me in providing a service to you. Rest assured they sign a confidentiality agreement upon commencement of employment.

I will also disclose your information if required by law to do so or in circumstances permitted by the Privacy Act – for example, where I have reasonable grounds to suspect that unlawful activity, or misconduct of a serious nature, that relates to my services or activities has been, is being or may be engaged in, and in response to a subpoena, discovery request or a court order. If you have any concerns regarding the disclosure of your personal information, please do not hesitate to get in touch with me to discuss this personally.

I will use all reasonable means to protect the confidentiality of your personal information while in my possession or control. I will not knowingly share any of your personal information with any third party other than the service providers who assist me in providing the information and/or services I am providing to you. To the extent that I do share your personal information with a service provider, I would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy. However, some of my service providers may be overseas and may not be subject to Australian Privacy Laws or compliant with GDPR. My website and email address are hosted through Media Temple, a US company. See their privacy policy here If you have any concerns please do not hesitate to contact me.


Thank you for entrusting me with your personal and sensitive information. I take the responsibility of protecting your personal information from misuse, interference, loss, unauthorised access, modification and disclosure very seriously. I manage risks to your personal information by storing online records securely in a password protected computer that only I have access to. As mentioned above, your personal information may also be stored with a third-party provider, where it will be managed under their security policy. Please see the security policies of the Simple Clinic ( and Mailerlite ( gclid=CjwKCAjwhNWZBhB_EiwAPzlhNgnmfhitfBU1zBpbz0K5A0SrPwyH5xYy5fEj1Xxytw_fop6ybznz0BoCWUAQAvD_BwE).


You can contact me to access, correct or update your personal information at any time. Unless I am subject to a confidentiality obligation or some other restriction on giving access to the information which permits me to refuse you access under the Privacy Act, and I believe there is a valid reason for doing so, I will endeavor to make your information available you within 30 days. Please begin the process by sending an email requesting access to your information to me at and I will endeavor to respond within 7 days.


If a breach of this Privacy Policy occurs, or if you wish to a request a change to your personal information, you may contact me by sending an email outlining your concerns to me at and I will endeavor to respond within 48 hours. If you are not satisfied with my response to your complaint you may seek a review by contacting the the Office of the Australian Information Commissioner using the information available at or the Health Complaints Commissioner via this link


If I decide to change my Privacy Policy, I will post a copy of the revised policy on my website.


If I have reason to suspect that a serious data breach has occurred and that this may result in harm or loss to you, I will immediately assess the situation and take appropriate remedial action. If I still believe that you are at risk, I will notify the Office of the Information Commissioner and either notify you directly, or if that is not possible, publicise a notification of the breach on this website.